The Boabeng-Fiema Monkey Sanctuary (BFMS) is a Community-Based Ecotourism (CBE) initiative that has developed into one of the most popular and rapidly growing eco-friendly tourism sites in central Ghana. Visitors’ experiences play a vital role in shaping management decisions, enhancing service quality, and sustaining CBE. Despite the rapid expansion of ecotourism in Ghana, limited research has explored visitor experiences within a Community-Based Ecotourism (CBE) context. We examine the experiences of both domestic and international visitors to BFMS, focusing on factors that attract and influence travel, on-site activities, and visitor satisfaction. We collected data from 198 international and domestic visitors using participant observation, semi-structured, and unstructured interviews. Our results show that visitors are attracted to BFMS by destination attributes, the desire to escape daily routines, and self-challenge. They seek nature-based and socio-cultural experiences, with satisfaction linked to service quality and the physical environment. However, visitors expressed concerns about information technology services, road conditions, and the limited cultural content provided by guides. Visitors recommended improvements in digital communication, guide training, and facility upgrades to enhance the overall experience. The study emphasizes the need to address service and infrastructure gaps to strengthen the sustainability of ecotourism at BFMS.